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Why do people use mobile payment technologies and why would they continue? The Indian Experience

Mobile payment technology continues to spread across the globe, but its diffusion has not been uniform. Its low usage in developing economies is of particular concern since this technology has the potential to enable financial inclusion. In this presentation, in order to understand mobile payment usage and facilitate its continuity, we discuss the positive and negative attributes of mobile payments, using the lenses of affordances and constraints. Affordances are innovative uses of the technology evolving through the interaction between the user, technology, and the environment, whereas constraints are barriers to usage. The net effect of positive influence by affordances and negative influence of the constraints are captured through the overarching valence framework. Understanding the differences in the impacts of certain affordances and constraints on actual usage and future use intention can help in the design of policy recommendations for enhancing the use of mobile payments, thereby impacting financial inclusion for all.